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Customer Care Services Representative

Customer Care
Guilford, Maine or Grand Rapids, Michigan, United States

Essential Duties and Responsibilities:

  • provide exceptional support and creative solutions for customers and territory managers
  • be on the lookout for ways to improve each customer's experience
  • must be a sensitive and skillful communicator both on the phone and email, who can adapt your tone and communication style depending on your audience
  • general product and process knowledge of Guilford of Maine product categories
  • communicate with internal and external customers, account managers, service support, quality, appropriate management, operations, sales service, and merchandising services personnel
  • provide back up support for Sales Service Specialist with data and phone queue
  • administrative tasks as required
  • perform miscellaneous duties as necessary
  • follow safe work practices
  • support LEAN, safety, sustainability, and environmental initiatives

Knowledge, Skills and Abilities:

  • two years marketing/sales experience
  • must have a high school diploma or equivalent
  • proficient computer skills, including Microsoft Office (Word, Excel, PowerPoint, website)
  • contract textile knowledge desired but not mandatory
  • a self-starter who takes ownership and pride in your work
  • a creative and innovative problem solver
  • must have patience, consistency and empathy
  • a master multitasker who is extremely organized and attentive to detail
  • highly proficient in navigating multiple tabs and windows
  • ability to work independently and as part of a cohesive team
  • excellent decision making, judgment and interpersonal skills
  • ability to stay energized and motivated in high-volume work environment
  • must be flexible in terms of work schedules
  • must have data entry ability with a high level of accuracy
  • must be dependable, punctual, and adhere to attendance policy
  • must adhere to all company policies and procedures
  • must be able to prioritize duties and maintain schedule requirements
  • must be cooperative and willing to learn new responsibilities using supporting applications

Preferred Skills & Experience

  • Bachelor's degree
  • Salesorder.com

Physical Demands

  • must be able to lift between 5 and 10 pounds consistently (normal office work lifting) and up to 25 pounds or more occasionally
  • extensive walking and/or sitting may be required
  • extensive use of keyboards/computer terminals, and phones/headsets
Customer Care Services Representative
Customer Care
Guilford, Maine or Grand Rapids, Michigan, United States

Mandatory fields